Skip to content Food. Setting up your Free Mobile plan Unfortunately, this process cannot be initiated or carried out online. Free will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month. In most cases, you should be able to cancel your Free mobile phone plan without penalty Free's mobile phone plans are sans engagement - nonbinding. Free "rents" phones based on a month commitment, meaning that you may need to the phone and all of its parts within 30 days of cancelling your plan if it is before the month mark.
Don't forget to send it by registered post! Vous retrouverez ci-joint les justificatifs de cette situation. Once you have obtained your SIM and login to your online account you can pay your bill. A model of a termination letter can be found here.
It costs 5. Allow at least one week for delivery within France using the online postal service or rather two weeks if you send it by airmail from abroad PLUS another 10 days for the contractual notice period.
They are going to charge your credit card, even when you have left the country and they are legally entitled to do so as long as you don't cancel the contract. Because of the special situation in France, we have made an exception for this plan.
An alternative method to end the contract is to transfer your number to another operator, which will result in contract termination at the date of transfer. Porting numbers in France is easy and free, and takes just a few days to complete. Call from your line to get a code RIO that you will provide to the new operator which will take care of the transfer and cancel the line for you.
You'd have to either get a new SIM card for another operator a prepaid one might be a good choice , or use a virtual SIM provider like the onoff app, that will take care of the transfer. Switching using onoff costs 4. This is the most convenient option for travelers. They sell both rolling contracts and one-month prepaid plans. Your SIM card will then be ready to use straightaway. You must pay by either by debit or credit card, non-French cards Visa, Mastercard being accepted. You'll also need to fill in your name and e-mail address, as well as a French postal address but you can use the address of the shop itself.
The machines are in French language only, but very graphic and easy to use, and they should be manageable with a translator even if you don't speak French. This option is available only if you want a rolling contract, not a prepaid SIM.
The SIM can be sent to a French postal address only. Online default payment is by French bank account. Your bank or credit card company may charge a transaction fee for using this. It's sold in more than 10, post offices bureaux de poste throughout the country, where you can find top-up vouchers too. La Poste also sells forfaits contracts , but not to foreigners.
Note, that there is no international roaming on prepaid cards. Their prepaid cards are sold in two different tariff lines called classique classic and international. While the international card gives better rates for international calls, it doesn't contain data. Only the classique line can be loaded with data and both lines can't be mixed. Start-up price is 9. Top-ups can be found at post offices and many press kiosks.
All data packs for the classic line are matched with a recharge. All data use outside of the recharge packs is charged at high 0. LeFrenchMobile managed by the Transatel group runs on the leading Orange network. They distinguish themselves by offering a free worldwide shipping of their SIM cards, so customers travelling to France are already equipped when landing at the airports.
Compared to other prepaid plans, their credit balances have no expiration limit subject to a 0. They also offer dual-SIM mobile phones for texts and calls. Purchase is usually made online via their website or in a few stores locator.
Delivery is free worldwide for SIM cards. Top-up online through their website, via SMS or at a local distributor. They can be bought either using the available cash balance on your account or directly charged via their website. You can only top-up renew a French data bundle when you have less than 50 MB remaining on your current bundle. Once the existing bundle is used up, any cash credit on your account will be consumed with higher per-MB rates.
Make sure to top-up the bundle as soon as you hit 50 MB left. These top-ups are available for France:. Activation of bundles is online on your account or by texting code to Top-up online or in Tabac shops and newsagents that sell PaySafeCards. You can find information about your plan and contact information for Free Mobile in your Free Mobile personal space.. Free also has an Android app that you can use to access online assistance and follow your customer service requests.
While it operates considerably fewer physical locations than other operators, Free does have several boutiques across France, known as their Free Centres. We each got a card and loved the price but not the service. We don't receive texts from abroad.
The network is terrible in the afternoon: the line goes straight to voice mail without ringing or the call is dropped. Outgoing calls won't connect, we have to try numerous times before a call will go through. Giving it another month hopefully the company can sort things out! In which locality do you experience those issues EmondA? AlexMCai, Yes that is the address and it will get there. However even though there are these problems, IMHO they do not come close to outweighing the benefits like, much cheaper international texts and being charged by the second for my non included international calls!!
Or my favorite, if I need to call in about my Freebox, I call with my cell and then I do not have to pay for the call!! My Solution: check voice mail more often the call is dropped Why: I don't really know why, but this rarely happens and this happened with bouygtel as well. So when you try to make a call if there is a high demand at that moment we Free people get but to the back of the line, but again I had this problem with bouygtel but maybe a little more often now.
I hope this helps. Thanks for your suggestions, MelaNice. We're in Nice. As for "fighting the power" other companies have already dropped their rates. In addition to EmondA's points: the data plan does not work in certain European countries which is ridiculous. Then however I get stuck with a screen that says 'SIM verrou'? I have checked on my account page on the Free site and it shows that all should be well and the account active.
How do I get thru this screen? The phone was originally purchased on a 'pay as you go' SFR plan - is this where the problem is? Do you need to buy a new phone to use with the Free SIM?
Cheers all! Looks like your phone is SIM locked. There is a great place halfway down the Boulevard Carnot in Cannes on the right as you head toward the town who will unlock it for between 15 and 30 Euros depending on the brand. I still have a couple of questions: 1 I take it the SIM card will work in an unlocked MIFI router and sharing the connection shouldn't be an issue as long as you stay within the 3GB download limit?
Presumably using their hotspots have no impact on your 3GB data allowance? Has anyone cancelled yet and is it straightforward to stop the direct debit payments?
Many people have asked for such a solution. As a Freenaute, you already get WiFi hotspot codes. I don't know how you receive similar codes if you are a SIM-only customer. Maybe you don't? I would share exactly the same presumption.
ChristopherL, thanks for the reply. I've already jumped the gun on the Mifi router by purchasing one locally I'm not in France yet. I will try and setup a direct debit to my account at home - at least I can deal with my local bank in English rather than struggle with our French bank when it comes to cancelling.
I'll bet you anything you like that you cannot use a non-French bank I already tried. The reason is that Free is very heavily automated and their systems expect the bank details in strict RIB format. You are right, it's national bank account numbers only they don't accept an IBAN number with a country prefix.
I just have to wait and see what the next steps are when the SIM arrives in post. Hey guys, I'm moving to France for a year in a couple months and I think I'm going to bring my Galaxy S2 over and sign up with Free Mobile, my question is, can I sign up for the sim now so I have it when I get there or do I need to wait till I'm in France to sign up for this service? I'd call but my French isn't the best and long distance charges would kill me.
Any help would be appreciated, thanks in advance. Hi, you can sign up for it before you leave for France. I ordered mine on 15th June, got billed for it on the 18th, and it was marked shipped the next day but still no sign of it, I'm starting to get a little worried its gone missing in the post. Much better to do this online than calling - it is all very straightforward. Hi, does anybody have an email contact for Free. My sim card never arrived and my French is definitely not up to a technical conversation.
As far as I am aware there isn't a direct contact email address,take a look at these links and see if you can find a solution. Looking at the dates you mention I would suggest maybe waiting another week or so,failing that I reckon a possible way forward would be a telephone call to the number by someone who could explain the situation.
Hi all, I've been with free for 6 months and have never been able to receive SMS from overseas. Does everyone else have this problem? Ive contacted free a few times and they have not been able to offer me any solutions.. They can't call me from abroad either. I haven't as yet attempted talking to Free yet but have been summoning up courage to call the support because techy stuff in french isn't exactly my forte. Very disheartening to hear that Free can't rectify it for you.
What to do. Any ideas anyone please? I have had my Free sim card I don't want to be caught out again. I had a mobicard for years and never had any trouble. Hi, I have the same problem. Mine lost service after a week in the uk, don't know if this is normal Came back as soon as we hit Calais. You may also find answers to your questions on a Free online forum, known as " Newsgroups ".
Finally, you can attempt to get in touch with Free via social media, on either Twitter or Facebook. If you would rather talk to a free advisor face-to-face, you can do so by going to a Free physical store , which are available nationwide you just need to enter your postcode on the website to find the location nearest to where you live. In these stores, you will be able to subscribe to a phone or broadband contract, ask questions about your current plan or get help with a technical issue.
Polarbear Hi Tweetypie and all other members who kindly replied Thanks for the info, how much is the internet package they offer? Thanks PB Like. Icantbelieveit You can find the coverage provided by Free at the following site Storm Very interesting posting.