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Contact Us. Find the latest drivers for your product. Browse a selection of apps for your product. Find the latest firmware for your product. Need help? Informasi pada halaman tersebut sulit dipahami. Itu tidak ada hubungannya dengan masalah saya. Kembali ke atas. Situs Canon lainnya. Hak Cipta Dilindungi. Below is a listing of our top FAQ's. Click on the title for more information. The Product is warranted against defects in materials and workmanship under normal use and service a for a period of one 1 year from the date of original purchase when delivered to you in new condition in its original container or b for 1 year from the date of original purchase for refurbished Products.
Warranty repair or replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software.
Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty "Separate Warranty". Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty.
Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.
The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:.
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions www. A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone.
If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product must include street address.
After receipt of the replacement Product with instructions and a prepaid waybill , follow the enclosed instructions on how to ship your product to the Canon USA repair facility. InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p. Canon Mobile Apps. You might also need Contact Us Contact us for telephone or E-mail support. If you still have problems, you can try switching your printer off and on or rebooting your computer.