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Go to your Account page, select Change billing day and follow the instructions. If you would like to see your billing history, click on Billing Details from your Account page.
You can also select individual dates to see and print that month's invoice. We hate to see you go, but if you need to cancel your account and end your membership, simply follow the steps in How do I cancel Netflix? Netflix does not currently offer free trials in your region.
For more information, visit About Free Trials. Taxes - Depending on where you live, you may be charged taxes in addition to your membership price. For more information about tax rates and amounts, see Questions About Tax. Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Please note that even if we charge in local currency, banks or financial institutions may change the currency to USD.
Authorizations - If you've added or changed your method of payment, you may see an authorization for roughly the same amount as the cost of the monthly Netflix membership. These requests are not charges, but may temporarily affect your available balance until your financial institution releases the funds. Plan change - If you or someone in your household upgraded your Netflix plan, your bill will reflect the upgraded plan price.
If your billing date is scheduled for a date that does not occur in a given month such as the 31st , you'll be billed on the last day of that month instead. Add to Wishlist. Translate the description back to French France Translate. Reviews Review Policy. Refunds do not appear in your bank account straight away. It can take up to business days for it to be processed. You should have been informed by email that your refund was being processed.
If the deadline has been overpassed, please contact our customer service. You changed your mind regarding your order? No worries, your order is eligible for refund within 14 business days after its delivery. Please make sure that your pieces are in their original condition and that there are no signs of wear on any of the jewelry. Keep in mind that engraved pieces and box jewelry are not eligible for refund.
After 14 days, we will not be able to process a refund to your order. To start the return process, simply log in here , and from the Tab "Orders" fill in the reason why you are returning the item. Print the return form and send us back your package to the address listed. Please note that in case of "right of withdrawal" return, shipping fees are at your charge and will therefore not be refunded.
Please make sure that you use our online process for returns and refunds, otherwise your return will not be taken into account. No worries, your order is eligible for store credit, exchange or refund within 14 business days after its delivery. Keep in mind that engraved pieces and box jewlery are not eligible for refund. After 14 days, your jewelry will no longer be eligible for return.
To start the return process, simply log in here, and from the Tab "Orders" fill in the reason why you are returning the item. You only received your order partly?
You are missing one or more articles and have not been informed by e-mail? We apologize for this inconvenience. Unfortunately, it can happen from times to times. Please contact our customer service with your order details and let them know which products are missing. We will make sure to find a solution as soon as possible. We are really sorry for the inconvenience.
We take great care when packing your jewelry pieces before they are shipped. However, transit is sometimes rough and it can happen that packages are damaged during delivery.
Please contact our customer service with a picture of both the package and the damaged product. Unfortunately as our packages do not require a mandatory signature for delivery, they may sometimes get lost. If that ever happens, we invite you to contact our customer service and we will make sure to find a solution as soon as possible.
Have you checked the order date and delivery time frame associated with the carrier you chose? Remember that it may take up to 48 hours for us to ship your order. Unfortunately shipping can sometimes take longer than expected. If the expected delivery date is past, we invite you to track your package from the email received when it departed our Atelier. You will be able to see if and why your jewelry is late. If you are not able to find the information you are looking for, please contact our customer service.
Be careful, international shipping rates may vary depending on your location. Check the rates here. However, if your order has already been placed and you have received the order confirmation, we will not be able to update your shipping address. In both cases, we recommend you contact our customer service to report the issue.